We worked collaboratively with nib to design and produce a high-quality app, focused on creating a great user experience, in order to increase customer engagement and usage of the products. By making claiming a self-service through the apps, nib saw an immediate impact on customer claiming channels. The products were also refined and enhanced based on user feedback. We also developed an enterprise app for the nib Retail stores, where customers could essentially avoid queues and claim using an iPad app provided in store.
As part of this project, we delivered user experience design, visual design, mobile app development, testing and project management services.